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| Return Policy |
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For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only. Defective items returned will be inspected by manufacturer and upon approval if that item is to be found defective then we will refund or exchange your item. Please return the items in their original packaging within 30 days to the address you received from VP Trading Group. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please Contact Us at customerservice@vptradinggroup.com or 831 227 9797 M-F 9a-5p EST.
If you do not follow all of the instructions on this page you may not receive any refund at all.
If you feel the item was not as advertised, please go back to the page where the item is listed and make sure that you are correct. Then please email us with the webpage address and let us know what the page said and what you found to be different. We will refund you if the necessary information is missing, and we appreciate your help to improve our site.
In your return package please include:
• The item(s) to be returned.
• The packing slip.
• A note telling us what the problem was.
• A note stating whether you would like a refund or an exchange for another item.
• The item order number if exchanging.
• If you do not include a note, you may not be refunded!
• *If there is a difference in price for an exchanged item you will be charged or refunded the difference.
Please allow up to 4 weeks to receive your replacement or refund.
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